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Shipping & Returns
BVI Delivery Policy
At Fragrance Oasis VI, we are committed to providing our customers with a seamless and reliable delivery experience. We offer local delivery services to customers within a specified radius of our business location. Arrangements can also be made for customers residing on Virgin Gorda, Jost Van Dyke, and Anegada.
Delivery Hours and Fees
Our delivery hours are the same as our opening hours. Deliveries outside of these hours may be subject to an additional fee. Delivery fees vary depending on the distance between our business location and the delivery address. Customers will be informed of the delivery fee during the checkout process.
Order Processing and Delivery Times
Orders will be processed within [insert processing time] business days. Delivery times will vary depending on the distance between our business location and the delivery address. We strive to deliver orders as quickly as possible, and customers will receive a delivery estimate during the checkout process.
We use [insert delivery method] to deliver orders. Orders will be delivered to the delivery address provided during the checkout process. If the delivery address is incorrect, please contact us immediately to update the information. If we are unable to deliver to the address provided, the order may be returned to our business location, and the customer may be responsible for an additional delivery fee.
Customers will receive a delivery confirmation email once the order has been delivered. This email will include the delivery date and time, as well as the name of the person who received the order.
If there are any issues with the delivery, please contact us immediately so that we can resolve the issue as quickly as possible. We are not responsible for orders that are lost or stolen after they have been delivered.
Orders can be cancelled up to [insert cancellation time] hours before the scheduled delivery time. If an order is cancelled within [insert cancellation time] hours of the scheduled delivery time, the customer may be charged a cancellation fee.
By placing an order for delivery, you agree to our local delivery policy. We reserve the right to update this policy at any time without notice.
Return & Exchange Policy
At Fragrance Oasis VI, we strive to provide our customers with high-quality fragrances and exceptional customer service. However, we understand that sometimes, a product may not meet your expectations. That's why we offer the following return policy:
Exchange Only: We do not offer refunds on any purchases. We only accept exchanges for items of equal or lesser value.
Timeframe: You must initiate an exchange within seven (7) days of receiving your item.
Condition of Item: The item must be unused and in the same condition that you received it. It must also be in its original packaging.
Proof of Purchase: You must provide a proof of purchase, such as a receipt or order confirmation email.
Shipping: The customer is responsible for all shipping costs associated with the exchange.
Exchange Process: To initiate an exchange, please contact our customer service team and provide the reason for the exchange, the item you would like to exchange it for, and any necessary details. We will then provide instructions on how to proceed with the exchange.
Thank you again for choosing to shop with us. We hope to continue to provide you with quality products and exceptional customer service